ISSA publishes Broadening Asset Servicing in 2025 Key Findings: asset servicing volumes surge but automation lags
ISSA, in partnership with The ValueExchange, and Broadridge, has released its Broadening Asset Servicing in 2025 Key Findings, based on insights from 272 leading experts across issuers, agents, FMIs, custodians, brokers and investors, on the state of corporate actions and asset servicing in 2025.
Asset servicing volumes are growing at significant rates — up 25% year-on-year across core corporate action categories. Yet automation is failing to keep pace, with brokers and European participants in particular, reporting declines. Rising costs, persistent manual errors, and regional fragmentation are shaping an increasingly complex landscape for investors and intermediaries alike.
Key Findings include:
- Asset servicing volumes growing 25% year-on-year across mandatory, income, and voluntary events.
- APAC volumes are growing at nearly double the pace of other regions.
- The majority of brokers are seeing their automation levels decline.
- Up to 67% of errors are driven by data issues.
- Cost growth is being driven mainly by event processing and data sourcing.
Going Forward:
The report highlights the urgent need for continued investment in lifecycle automation, workflow redesign and core system upgrades. Beyond that, to truly scale asset services processing and improve corporate governance, the findings call for cross-market collaboration between Issuers, their agents and the securities services industry to create golden-source data that can be passed quickly to investors.
The full Broadening Asset Servicing in 2025 Key Findings report is available here.