The New Norm – Operational Resilience
The New Norm Working Group has written another article dealing with the impact of the global pandemic on the securities services industry. The focus of this paper is “resilience”, a topic which is growing in terms of regulatory importance and scrutiny. The unprecedented and disruptive events of eighteen months ago have highlighted exactly why firms must review and challenge their approach to, and understanding of, resilience in the future. The paper explores the different angles that firms must consider when discussing resilience, including people & process, geography & strategic sourcing and – critically – technology decisions.
The article is available here.