Operational Resilience Working Group


The topic of Operational Resilience is increasingly becoming part of the regulators’ requirements. ISSA anticipates that there will be a need for firms to both request, and provide, evidence and attestation around operational resilience standards. The purpose of the Operational Resilience Working Group will therefore be to assist our members understand and deal with future operational resilience requirements.


The scope of the Working Group will be to explore how a firm can assess, mitigate and rapidly – but safely – recover from the impact of operational issues by leveraging a consistent methodology (excluding financial impacts which were covered in the Recovery, Resolution and Resilience Working Group). The aim will be to enable process alignment and standardization in order to minimize the administrative burden on the industry. 

Key Deliverables

The key deliverables will be:

  • To agree on ISSA WG key terms and definitions for Operational Resilience
  • To provide an inventory of the current regulations in place or being considered
  • To understand the challenges that ISSA members may be facing with the Operational Resilience frameworks and consider potential solutions to resolve these challenges
  • To analyze and agree which standard components should exist to support development of the ISSA Operational Resilience Questionnaire 

Key Outcomes

  • To determine concrete steps that respond to market developments and design a mechanism/framework to support this (potentially similar to the ISSA FCC Questionnaire).



Working Group Co-Chairs

  • Alejandra Glass, DTCC
  • Simon Shepherd, Myriad Group Technologies

Executive Sponsor

  • Ivan Nicora, Euroclear

Institutions represented by Experts in the Working Group

  • Capco
  • Central Depository Services (India) Limited
  • Cognizant
  • Datos Insights
  • Deutsche Börse Group
  • Euroclear
  • Hong Kong Exchanges & Clearing Limited
  • HSBC Holdings Plc
  • JP Morgan Chase & Co.
  • MYRIAD Group Technologies Ltd
  • Nasdaq Inc.
  • Rand Merchant Bank – Custody Services
  • Royal Bank of Canada
  • Saxo Bank A/S
  • SIX Group AG
  • State Street Corporation
  • Strate (Pty) Ltd
  • Swiss Re Ltd
  • The Bank of New York Mellon Corporation
  • The Depository Trust & Clearing Corporation
  • Thomas Murray
  • Thyssen Krupp Presta AG
  • TMX Group Limited
  • U.S. Bank N.A.